|
You see, we don't focus on
financial success as an objective... we focus on the things that make us
successful:
1. CUSTOMER
SERVICE
2.
QUALITY
3. RELIABILITY
These are the three cornerstones
of our business. Without these attributes we'd be just another alarm
installers and providers. Because of these attributes we are now a trusted
partner for our customers; A significant number, being customers from
the commercial, educational, government and private sectors.
Consistently high standards
Ever since our first day
in business we have differentiated ourselves by the quality of our customer
service. Quality is not just a concept we're trying to graft onto the business...
it really is fundamental to everything we do. From the way we answer the
phone, take the order, produce the systems and deliver the goods, everything
has to be perfect. We can't imagine cutting corners. How would people
trust us with their order? How would we get repeat business? But don't
just take our word for quality... here's a figure that says it all -- 40%
of our business comes from repeat orders and recommendations. And that's
not a figure we can afford to compromise.
Quality sales staff
At TTS we are very
proud of our staff, in particular their ability to keep up to date with
technology whilst dealing with dozens of large commercial orders each day (many
of which come from our very popular Internet Site.) We ensure that there is a high level of product training internally,
including regular sessions from manufacturers on their products.
Furthermore your phone call
will never be answered by an 'order-taker'; all of our staff will be able
to assist you with the right product to meet your needs. |