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TTS Fire & Security Ltd
Wireless Security & Fire Alarms for Homes and Businesses.  Professional Systems at Trade Prices 


 

Click for customer services info and support
                                                                                                                                                                       
Check here first for many popular questions. This list is continually being updated.
 

The most popular questions so far:
 

I need more detail on your products. How do I get to it?

Just ask! 

Phone 

44   (0)1279 429029

calls charged at  National Rate

or e-mail urgent@ttsfire.co.uk

How do I use your on-line shopping cart for price enquires or ordering?

You will need to re-select your category of interest. Within that category will be individual products with small pictures to aid your search.  By selecting an item it will prompt you to add this to your cart with  its cost. 

Credit card details are handled by our secure server and then checked again by hand to make sure your order makes sense. We often phone or e-mail to ensure all details are correct.   You have then our 30 days money back guarantee  from receipt of goods including 12 month manufactures guarantee.

You can leave the catalogue at any time by using the Home Page prompt within the cart.

Our cart has a powerful search facility to aid finding any product or catalogue number. In fact it is an excellent way of costing a large fire alarm system in minutes adding the detectors and control panels as required.
 

Take a look at our downloads for brochures and technical data sheets on many products in Adobe PDF format.
 

Optima Users

For Optima system help from sources other than TTS Fire & Security you may contact  Optima directly on a premium rate telephone number. Please note calls are charged at 50 pence per minute!  (This is nothing to do with us)

44   (0)906 302 0999
 
 

Note: Before installation of the control panel we advise that you conduct a range test of the system using one of the supplied door contact transmitters.
 

  • Before installation of any device, power up the control panel via internal battery only without mains connection and put the control in to program mode. Stand the control panel in a position likely to be the final fixing position i.e. under stairs or hallway.
  • Log on any door contact transmitter after checking PP3 battery has been connected inside.
  • Place the control panel into walk test mode or door chime mode and check operation while watching control panel and bring the door magnet to and fro of the transmitter. The control panel should chirp in harmony to magnet movement.
  • Go to the furthest areas of the property to be covered i.e.. garage shed etc., and bring the door magnet to and fro of the transmitter preferably by resting the transmitter on top of door frame or window sill where final device position is likely to be. Try to avoid holding the transmitter as this will effect the test.
  • Ask a second person to monitor the response of the alarm control which should chirp when the test unit is triggered. They should verify that all the signals are received.
  • Ensure the control panel is several metres away from computers, TV's power cables and other sources of interference.
  • If you experience reduced range then try relocating the control panel or detection devices but nominal range is over 30 metres in most buildings.
  • If the range tests fails. DO NOT install the system but contact us for advise.

  • If the test are successful then continue with the rest of the installation.


How do I connect the Elmdene external alarm sounder wires to control panel? 
Using 6 core stranded alarm cable just follow the information here: 

Sounder connections 

Positive Hold Off Supply + H         Red 
Negative Hold Off Supply - H         Black
Negative Tamper return RTN         Green 
Negative siren trigger  -R              White 
Negative strobe trigger -ST            Blue 
Battery link connect flying lead to BATT terminal. 

Control Panel connections: 

7  T -ve tamper return                 Green 
8  A -ve supply (0V)                    Black 
9  D +ve supply (12V)                 Red 
10  B -ve sounder trigger             White 
11 Strobe + 12v supply                No Connection 
12 Strobe  0 V strobe trigger        Blue 

 Where do I get the alarm wire? 

From our on line shop,  B+Q, Wickes, Homebase etc. all sell 6 core stranded alarm cable by the metre  with the above colours and indeed an ideal place for your mains cable, fused spur box etc. Please don't use telephone cable its not really suitable due the solid cores.
 

When I power up the control panel the alarm sounds. Is this OK? 
 

Yes, at factory settings out the box the control panel will go straight into alarm. This is normal until the PIN number has been entered to place the control in to programming condition. Please read the instructions on setting up your control panel for more information. 

As soon as I connect the internal  battery black wire inside siren the alarm sounds. Is it faulty? 
 

No, it is supposed to do this to enhance security. Quality alarm sirens such as our Elmdene have a built in battery so any attempt to cut siren wiring will result in an alarm. However, when the siren receives 12 volts from the control panel the siren is held quite and a small charge  keeps the nicad  battery topped up. To enhance security further  a tamper switch on cover and rear of siren forms a loop back to the control panel. If this is open or cut then the control panel will go into "tamper" alert. Depending on configuration within the control set-up this can provide local alarm only or full alarm i.e. siren sounds. 
 

During installation we recommend the tamper  shorting link in the control panel remains in situ until all other wiring and covers are complete. The control panel should be completely set-up, powered up and back up battery fitted inside control panel as per enclosed  instructions and devices operational and tested. All wiring apart from the red + sounder connection should be made although it must be connected at the control panel end. You should exercise caution though at this time as shorting this red wire can blow internal fuses as it will have 12 volts on it.  With the help of another person to silence control panel the red wire is connected to siren. At this point the siren will sound! Finally inside the siren connect the internal battery black flying  wire to terminal and fit cover to Siren. Once the cover is fitted the alarm should cease but depending on configuration the control panel may need to be reset by entering PIN number and the alarm should cease sounding. This is where the second person is useful to prevent the siren from sounding for too long. 

When the siren installation is completed,  carefully remove tamper shorting link from PCB to invoke full tamper protection. You may trigger the tamper circuit but a PIN reset will clear this if the closed loop tamper circuit is intact. 

Note: Check rear micro switch on siren makes contact with flush wall surface and does not fall into brick crevice. 
 
 

How far  away can i fit a device from the control panel? 

We have tested the detection devices up to 70 metres from the control panel but in all instances you must test device function to check range.. The radio range depends on many factors and includes your building construction.  Reinforced concrete can reduce range considerably where an older wooden cottage will offer the greatest range. In most cases the range is  sufficient to cover garages, sheds and other outbuildings etc. 
 

How long do the batteries last for? 
 

Up to a year with quality Duracell batteries. The batteries supplied with the system are regular batteries and may not give maximum life due to time in storage etc. When the battery gets low the battery warning will indicate on the control panel. You then have a couple of weeks to replace battery.  The PIR detectors tend to use more current as they are always "busy".
 

My batteries are only lasting a few weeks. Why is that?

You must ensure that after the PIR's have been setup that the internal small black link is removed and placed on one pin only to prevent the LED coming on. The link is for initial range testing of the device only!
 

Can I use the PIR's with pets? 
 

We don't recommend this with the Optima system  as PIR's  detect body heat but offer the best protection to a room. However by fitting the PIR upside down the beam will not reach the floor and setting the sensitivity link to lowest setting (position 3) inside PIR  you may still have some protection but small dogs etc. may pass unnoticed. In extreme cases an alarm is still possible so we recommend protection of the doors and windows with our door or window transmitter. 

Take a look at the new Visonic Powermax System, its the only  wireless system on the market today to offer patented pet friendly PIRs immune to 40lb or 80lb animals!
 

How many devices can I have? 
 

Upto 15 radio PIR's and door/window contact transmitters. 
 

What does a zone mean?
 

A zone is an area of protection and normally on a per floor or room basis. A zone may sometimes have more than one device fitted so typically a house will have a front door contact TX and a hall way PIR on zone one. Optima allows more then one device per zone but each device is identifiable by the colour LED's. However by convention on wired security systems and indeed some wireless systems each device is a zone in its self and therefore each device will use up a zone allocation.  The living room may have 1 or 2 PIR's and may be zone 2. The kitchen and dining  may be zone 3 with zone 4 upstairs usually one PIR at the top of the stairs.  The shed and garage zone 5. It is important to understand entry route zones which give you time to gain access to your property to unset the alarm. Zone 1 is the factory default for entry route. Access to other zones will create an immediate alarm without giving you time to reach the control panel. This is desirable if   a zone 3 window is breached as we don't want to give the burglar any time to gain access before raising the alarm. Note: Make sure non entry route zone devices can't "see" your normal entry to control panel so keep doors closed when you leave. If a zone 3 device in  kitchen "sees" you entering to unset alarm then a full alarm will occur!!! The zone characteristics are programmable though but it is important to understand this. 
 

Can I part set or omit a zone? 
 

Yes this feature allows you to keep downstairs armed at night but turns off upstairs zone when your family sleeps. You are free to move around to the bathroom etc. but the ground floor is fully protected. 
The remote control option here is useful as you can safely retire for the night and use radio remote to part set or arm downstairs.

Note you cannot omit all your zones and particularly zone 1 as this is your normal entry zone and the system must detect primary entry in order for the countdown timer to start.

The remote also serves as a panic alarm on 24 hour circuit and by pressing 2 buttons together will activate an instant alarm! 
 

Can I be connected to central monitoring? 
 

No. You may only use central monitoring on systems professional installed by a NACOSS security company and when the alarm conforms to BS6799 part 6. (there are some exceptions)  These systems costs hundreds of pounds more and you need to consider this: 

You do not have access to a reset PIN number. Any false alarms (or real) require an expensive engineer call out to reset your system. They must also be regularly maintained or your system is void. Too many false alarms and you may be struck off the  police register.

Finally, there is ongoing line monitoring cost ranging from £200-£600 per annum depending on level of service. 
 

Insurance**

In our experience, the reduction in insurance premiums is actually significantly less then the cost of installing and maintaining a class 6 system. Speak to your insures as most will accept lower class system and will still provide some premium discount. 

Update.  We believe that is now NOT advisable to contact your insurance company that you have an alarm system fitted if you are attempting to reduce your premiums. The reason is most insurance companies will now apply small print that if you have an alarm you must use it ALL the time even if you are in the garden, pop next door for 5 mins  or in bed asleep (part set mode)  Failure to heed religiously to this criteria once your alarm discount has been applied may void any insurance claim!  Therefore, the only time you should contact them is if you must have an alarm system fitted as a condition of your standard policy because you live in a high risk area or your suffered previously burglaries.
 

No one will take notice of my alarm or will not hear it as i live in a remote place. What can I do? 
 

Simple. Add our SDI auto dialler to your alarm system and plug in to your regular BT line and any activation will phone upto 4 preselected numbers of your choice. The dialler can call mobile phones, your work friends family in fact anyone anywhere in the world. You or your contacts can take the appropriate action and call the police if required. There is no ongoing cost, no line charges (other than a phone call on activation) and you don't need NACOSS installation or engineers reset. 

Note: The use of an autodialler cannot dial police directly. In addition the police will treat your alarm request as an audible alarm only and the response may not be as fast as a central monitoring station request for police attendance. We think  for domestic use this is a small price to pay as police response even to grade 1 central station alarms can vary tremendously. 

However, if you or your alarm keyholder / contacts see a crime in progress then your alarm response will be updated to a grade 1 response.  (This is the situation as we understand it to be but different police forces have differing response standards to alarms and reported crimes). 

Can I use your alarms for small commercial system? 

Yes of course. Make sure a range tested is conducted so as not to exceed radio range of devices. You should let your insurance company know which standard of alarm your using.**  see our insurance paragraph above.

Do you have radio wireless alarms to BS6799 grade 6? 
 

Yes we do but the cost makes them suitable only where central monitoring is absolutely essential and you will need to have the system installed and maintained by a NACOSS approved company. We can appoint one local to you to install our class 6 systems. Contact us for more information and will we be pleased to provide a quotation. 

I still got some unanswered questions. What now? 

Easy, we are on line most of the time to answer your calls live! Just click the live chat icon at the top of each page. If no one is about the icon changes to "leave a message" status. Or visit our feedback page for phone contact and address etc.

...........please do and we will get straight back. 

 

 
Visonic Powermax

If you need a class 5 system supporting up to 30 devices with a hardwired input, built - in auto dialler, X10 home remote control feature, message centre, voice prompts, audio verification, sequential verification, small neat devices with batteries lasting for years and Pet Friendly devices then you need this professional Visonic Powermax system.  It is so new that our helpful hints is to be compiled based upon peoples experiences but since its introduction in March it is proving a big success.

To find manuals and technical information on Powermax go to Download   Here you will find pdf documents including external sounder wiring to Powermax system.

If you are not concerned with the tamper wiring then only 4 wires are required or 6 if using the tamper circuit via dry contact loop relay inside the siren box.

Please ensure you read the instructions supplied carefully as to installation as there is a link to cut to remove the sounder from Test Mode and a link to add to ensure battery back-up is utilised. 

As most by-laws permit an alarm to sound a maximum of 20 minutes then the option selected internally within the sounder will never allow the siren/strobe to alarm longer then 20 mins. regardless of settings in the Powermax set-up. This is probably a good idea to invoke as it will guarantee that in the event of catastrophic failure of the control panel or wiring your neighbours won't have to bear the deafening noise for your entire weekend trip away!  (fortunately this has never had with any of our systems but we know it has happened to others)

Powermax to Elmdene  Starlight 2000 connections.

Hint. Use our alarm wire or similar with same colours to make things easier.

Sounder connections:

Terminal 

2                                                       Positive Hold Off Supply + H       Red 
11                                                     Negative Hold Off Supply - H       Black
3                                                       Tamper loop                              Green 
5                                                       Tamper loop                              Yellow
7                                                       Negative siren trigger  -R            White 
1                                                       Negative strobe trigger -ST          Blue 
9 & 10                                                Battery link connect together 
 

Note: Cut white engineers test link white wire inside wall siren after completing all installation and tests.

Control Panel connections using inbuilt batteries and standard charger: 

Minimum wiring

 -ve Zone 30 input                       Black 
 +ve Common supply (9V)           Red 
 -ve EXT sounder trigger               White  (twist together with blue) 
 -ve EXT sounder trigger               Blue    (twist together with white)

Add for extra tamper protection (should always be used when the wall siren is fitted at low level or other vulnerable locations)

Zone 30 input +ve                      Green 
Zone 30 input -ve                       Yellow

Note for this tamper protection to work you must take out the end of line 2K2 resistor inside Powermax normally strapped across the zone 30 terminals and connect it in series with either the green OR yellow wire using a piece of terminal block connector.  The siren when closed up and secure on the wall will provide a short circuit or closed contact between these wires but the Powermax will "see" the 2K2 resistance because its wired in series. If the cover is forced open the tamper loop will open and the Powermax will treat this as a zone 30 alarm and the siren will activate. 

A few have commented on the Powermax only supplying 9.6 volts to the wall siren when it normally requires 12 volts. The internal regulator in the Powermax restrict the voltage due to the rechargeable AA cells employed (to reduce space) and of course during mains fail condition the system can't support more then this voltage derived from these batteries.  The answer is the wall siren  has two   6 volt batteries of its own inside which charge in parallel so anything more then 7.2 volts will work perfectly and charge the cells. When the siren receives an alarm command the batteries switch in series to provide the full 12 volt power required to run the siren. The strobe on the other hand derives its power direct from the control panel and recently we have noticed that there are individual differences between the Starlight 2000's  which either works ok at 9.6 volts albeit fairly slow flashes to no flashes at all. The only answer here is to purchase the high capacity 12 volt battery backed supply which is now available from our online catalogue under the starlight 2000 sounder item.

The new optional 12 volt power supply box which contains a mains operating charging circuit and a 2.1 Amp hour battery which will provide mains fail backup for at least 24 hours and will ensure that the Starlight strobe operates and charges correctly.  When this high capacity backup power supply  box is used the original PSU supplied in the powermax kit is not required as the system then operates from this instead. 

Simply mount this new power supply near or remotely from the Powermax control panel and wire into the power input connections on the rear of the Powermax. Finally, ensure the positive and negative constant charge feeds to the starlight 2000 sounder are connected to this new supply directly to ensure good 12 volt operation and the only remaining connection is the negative sounder/siren trigger wire which of course still comes from the Powermax controller. (plus tamper loop wiring if required) 

Control Panel connections using new external mains battery backed up supply: 
(strobe lights will work perfectly and you will have 24 hour mains backup)

Minimum wiring

 -ve DC input (from PSU)             Black 
 +ve  DC input (from PSU)           Red 
 -ve EXT sounder trigger               White  (twist together with blue) 
 -ve EXT sounder trigger               Blue    (twist together with white)

Add for extra tamper protection (should always be used when the wall siren is fitted at low level or other vulnerable locations)

Zone 30 input +ve                      Green 
Zone 30 input -ve                       Yellow

Recent feedback from customers have shown that without this item  the standby life in the event of mains fail may only be some 5 or 6 hours and the Starlight 2000 strobes may flash very slowly or not at all even under normal mains power conditions. However, the sounder itself WILL always works as intended. If you are not too concerned by these limitations then of course there is no need to purchase this item.
 

   Remember  the basic Powermax system package is a "get you going" package that is still packed with great features but its range of options and features are expandable with optional devices and modules to suit individuals requirements.
 

Go to Download   to get pdf diagram for sounder connections.
 
 

The Powermax X10 control interface and devices are now available in our catalogue.

Due to different world-wide mains voltages, the UK  revised transformer power pack in the Powermax kits may come with a moulded 3.5mm socket.  It was a 12 volt AC transformer in first batch of systems but now is a slim line 12 V DC output and   90 to 250 volt AC input 45/55 Hz (switch mode). This is very nice as it means the system can work on world-wide supplies subject only to local frequency regulations from the wireless devices. The 12 volt plug needs to be cut off and the ends stripped back for connection to the power input on the rear terminal block of the Powermax control. Because its now DC there is a need to check the polarity. One wire has a  indicator line on it. Just make sure you connect to the correct terminal block on rear of the Powermax. If you get this wrong way around on AC version then there is no problem at all but on DC version the power OK led won't light up on the front of the Powermax  even though the system will function.  (no damage will occur as there are diodes inside Powermax)

Never attempt to connect the Powermax direct to the mains without using the supplied transformer power pack to reduce the voltage. If you do then there will be a very bright flash and bang and you may not survive to tell the tale. But if you're fortunate to survive, your Powermax system will be destroyed along with the warranty!

For a professional installation the mains flex to the transformer power pack should be connected directly into an un-switched but fused spur with a 3 amp fuse. Don't leave the 13 Amp fuse in the spur.  Alternatively you can add a regular plug (with a 3 amp fuse) and just plug it in but of course someone might inadvertently unplug it or switch it off. 

Hint Update! When installing the Powermax and you keep getting a line fault come up it is checking to listen for a dialling tone. This option seems to be set to active from factory settings.  If you are not using a telephone connection make sure you disable this setting in control options. 

When the system has only been powered up for a while and you still get "memory batteries low" fault make sure you have set the internal link near internal AA batteries to the "rechargeable" setting when using the supplied nicads. Also some internal faults require the system to be briefly armed and disarmed before they will clear.

Safety First! Always seek the help of an electrician if you are in any doubt.

Check back here for useful tips soon.

 

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